Here are our responses to some Frequently Asked Questions!
"Is your jewelry handmade?"
Most of our jewelry are hand-assembled, but we do offer several handmade jewelry pieces as well.
"I have sensitive skin. Is your jewelry hypoallergenic?"
Yes, our jewelry is hypoallergenic! All of the metals used in our jewelry are lead and nickel free. Lead and nickel are the common metals that cause skin irritation, and our careful use of lead and nickel free metals help prevent allergic reactions to our jewelry. Please review the product description for specific materials that are used for any additional metals that your skin may be sensitive to.
"Will my jewelry tarnish?"
We do not use solid gold and silver, which means that your jewelry will naturally tarnish over time. We do offer select gold filled and sterling silver pieces, which are more affordable alternatives than solid gold and silver. Gold-filled and sterling silver jewelry have thicker layers of gold and silver, which makes them more durable and tarnish-resistant. You can visit our selection of gold-filled and sterling silver jewelry on our website.
In addition, every person's body make-up is different. Natural sweat, body oils, and exposure to everyday chemicals on your skin may cause your jewelry to tarnish faster. We include a Jewelry Care card with every purchase with tips on how to protect your jewelry for lasting wear and shine. Do not worry- if you have lost your Jewelry Care card, you can reference our "Jewelry Care" tab located at the bottom of our homepage.
"How do I take care of my apparel?"
All of our merch designs are our own and carefully printed on our apparel. To prevent the designs from damage during wash, it is recommended that they are washed inside out and placed in the dryer on low heat.
Many of our products are custom made and made to order. Due to this and sanitary reasons, all items are final sale. If you receive items that were not what you expected (wrong color, metal, style, etc.), please send us an email (email@example.com) within two weeks of purchase and we will assist you with your order within 1-5 business days. Please keep in mind that once your package has been dropped off to USPS, we are not responsible for any items that become broken/damaged during transit. We use proper shipping materials to protect our products for travel, it is out of our control how delivery services handle our packages once they are shipped.
We always ship within 1-3 business days, once your order has been processed. Our custom apparel and merch may take a bit longer to process, since these items are made to order.
Our shipping rates are based on the weight of your package. A USPS tracking number will be provided to you via email once your items have been shipped. You will also receive email updates in regards to when your order has been confirmed, shipped, and delivered.
*Please note that orders made on weekends, holidays, and during sales events may take a bit longer to ship.
If you have any issues with shipping updates, tracking numbers, etc., please email us (firstname.lastname@example.org) and we will assist you as soon as possible (within 1-3 business days).
***Don't see the answer you're looking for? Contact us by sending us an email (email@example.com) with your question!